Policies

Returns & Exchanges

Each piece is made to order and thoughtfully crafted for you. In keeping with this approach, all sales are final.

Custom, personalized, engraved, sale, promotional, engagement, and wedding pieces are not eligible for return or exchange.

Should your piece arrive damaged or there be an issue with your order, please contact us at hello@stephmazuera.com within 5 days of delivery. We will be happy to assist.

We encourage you to reach out before placing your order with any questions regarding sizing, design, or fit. Our team is always happy to guide you.

Lead Times

Most pieces are made to order and take approximately 2–6 weeks to complete before shipping.

If you have a specific date in mind, please contact us at hello@stephmazuera.com with the piece you’re interested in and your desired delivery date. We will always do our best to accommodate your timeline.

Shipping

All domestic orders are shipped via UPS and fully insured.

Orders of $1,000 or more require a signature upon delivery.

We offer standard and expedited shipping options. Please note that expedited shipping applies to transit time only and does not shorten the production timeline for made-to-order pieces.

International Shipping

International shipping timelines are estimates and may vary due to customs processing and other delays beyond our control.

International customers are responsible for any customs duties, taxes, or import fees that may apply to their order.